Privacy and Cookies

Our policies

This site is dedicated to allowing young people (or parents, guardians or case workers on their behalf), interested charity partners and teachers, tutors or members of staff at educational establishments to register their details for programmes or projects run by The Challenge Network.

This policy sets out the basis on which any personal information we collect from you, or that you provide to us, through this website or otherwise in relation to our programmes will be processed by us. Please read the policy carefully to understand our practices regarding your personal information and how we will treat it. By visiting and continuing to use this website you are consenting to the practices described in this policy. If you express interest in a programme as a parent or guardian of a young person you are giving this consent on behalf of the young person as well as in your own right and you should give the information in this policy to the young person. If you express interest an interest in a programme as a case worker for a young person you must first obtain the young person’s consent to our storage, sharing and use of their personal information as described in this policy.

For the purposes of data protection law, the data controller in respect of personal information collected through this website, or that we otherwise collect in relation to our programmes, is The Challenge Network. We may share the information with other persons as described below.

You may wish to also refer to our Terms of Use policy.


Privacy Policy

Our Privacy Policy aims to explain:

  • The information we collect and why we collect it.
  • How we will use that information.
  • The choices we offer on accessing and updating individual’s information.

The information we collect

When you register an expression of interest in one of our programmes you will be asked to enter your and (if you are a parent, guardian or case worker) the young person’s personal details, which may include name, e-mail address, telephone number and home or office address.

If a young person signs up to a programme, photographic images and/or video of the young person (for example, if they are in a group photo) may be created during their participation in the programme. We also collect data when you correspond with us by phone, email or otherwise, and through our monitoring of the young person’s participation in the programme.

Where a young person is applying to participate in one of our programmes, we may as part of the application process ask you or the young person for various personal information, including some sensitive personal information (regarding their physical or mental health, criminal record, ethnic background or religion). We ask these questions and collect this information solely for the purposes of supporting the young person on the programme, and monitoring participation in the programme. Social integration is key to The Challenge Network’s values – please read our full mission statement here for further information if you wish. If you prefer not to give any such information, for whatever reason, then please select the “Prefer not to say” option from the drop-down list, where available. We may collect some information of the same kind as it comes to our attention during the course of a young person’s participation in a programme.

The Challenge Network may from time to time need to use the services of an Information Service Provider located outside of the European Economic Area for technical reasons.

However, The Challenge Network shall ensure that your personal information will be held by those Providers in compliance with European data protection regulations. By submitting your personal information to our website, you agree to this transfer, storing or processing at a location outside the European Economic Area. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Our uses and disclosures of personal information

Your and (if you are a parent, guardian or care worker) the young person’s personal information may be stored, shared and used by The Challenge Network and other related organisations, including our charity partners and donors, our partners working on our current and future programmes, government bodies (including, where a young person participates or applies to participate in the National Citizen Service (NCS) programme, the NCS), fraud detection organisations, organisations supporting the delivery of our programmes and other organisations running or supporting all or part of a programme. For example, we report on young persons’ progress on the NCS programme to NCS and, where relevant, may give feedback on a young person’s experience of a programme to his or her school or college.

Photographic images and/or video taken in connection with our programmes may be published, including on the Internet.

If, as a young person, parent, guardian or care worker, you indicate that a young person requires further assistance in order to participate in one of our programmes then we may contact you to discuss this further. We will never pass such information to our partners without first asking you and gaining your consent.

We will not disclose your or a young person’s personal information except as described in this privacy policy; in an emergency (for example, for medical purposes); or where we are required to do so by law.

What your data will be used for:

  • Information about you or a young person generally
    • Running and evaluating our programmes, including contacting you and (if you are a parent, guardian or care worker) the young person when necessary.
    • Helping us develop, deliver, and improve the design, content and marketing of our programmes.
    • Contacting you and (if you are a parent, guardian or care worker) the young person about taking part in press and communications activity related to our programmes.
    • Internal purposes such as auditing, evaluation, data analysis, preventing or detecting fraud or error and research to improve our service and customer communications.
  • Information about young persons and their parents, guardians and care workers
    • Assessing the young person’s particular needs and ensuring that they are met.
    • Monitoring equality of opportunity.
    • If you or the young person enter into a sweepstake, contest, or similar promotion related to one of our programmes, administering that promotion.
    • In the case of photographic images and/or video of a young person, producing publicity, promotional and marketing material for our programmes.

With your consent, we may also use the contact details that we hold, and basic information regarding any programme(s) in which a young person has expressed an interest or participated, to contact the young person and their parent or guardian with information regarding The Challenge Network, our programmes and other programmes offered by the NCS and other sponsoring or partner organisations, including information about graduate opportunities, events, research, referral promotions or competitions. This may involve contact by post, telephone or email, and the NCS and other sponsoring or partner organisations may send similar communications regarding their own programmes. You can give or withdraw your consent at any time. We will never sell your or a young person’s personal information to third party marketing agencies.

  • Information about you as a representative of a charity volunteering partner
    • Information about you as a representative of a charity volunteering partner
  • Information about you as a teacher, tutor or member of staff at an educational establishment
    • Contacting you with information about how to get your school, college, educational establishment or students involved in one of our programmes
    • Contacting you about taking part in research related to our programmes.
    • Contacting you about our other programmes.

We will not hold personal information for longer than is necessary for these purposes. We may, however, keep information about a young person after they have completed a programme. We may in particular keep medical information about a young person, and information about any measures taken to accommodate the young person and their requirements, for up to a 18 months they have completed a programme and use it, where relevant, in relation to other programmes in which they may express an interest or participate.

Protection of personal information

We have a legal duty to protect any personal information we collect from you. All personal data is processed in accordance with the Data Protection Act.

Unfortunately the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict security standards to try and prevent unauthorised access.

Access to your information and contacting us

Data protection law allows you to request copies of personal information that we hold about you, to require inaccurate person information to be corrected and, in some circumstances, to object to our processing of your personal information. If you wish to exercise any of these rights, or if you have a query or complaint about this privacy policy or about the site, or to give or withdraw your consent to our use of your personal information to send you marketing communications, then you can get in touch with us.

Links to third party sites

Please note that this site may, from time to time, contain links to and from websites of third parties including our partners, advertisers or affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

Changes to this privacy policy

We reserve the right to change our privacy policy without prior notice however we will endeavour to update this page as regularly as feasibly possible. We therefore urge you to review this statement from time to time to ensure you are up-to-date with how we are using and protecting your information.


Cookie Policy

Our website uses cookies to distinguish you from other users of our website.

Through the insight we gain into our visitors we are able to improve our site and focus the content to our viewers’ interests. By continuing to browse www.ncsthechallenge.org (“Our Site”), you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

How Cookies are used on Our Site

We use a tool called Google Analytics to collect information about how you use Our Site. We do this to measure performance of Our Site, for example to find out the most visited pages of Our Site, and the most frequently asked questions, but also to help make sure the site is meeting the needs of its visitors and to help us make improvements.

Google Analytics stores information including but not limited to:

  • the pages you visit on our website;
  • the link you clicked on (or other way) to come to our website;
  • the amount of time you spend on each page of our website; and
  • what you click on while you’re visiting the site.

A cookie is logged on your computer the first time you visit Our Site.

You can find more information about the individual cookies we use and the purposes for which we use them in the list below:

  • __utma – 2 years from set/update – Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exist. The cookie is updated every time data is sent to Google Analytics.
  • __utmb – 30 mins from set/update – Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is created when the javascript library executes and no existing __utmb cookies exist. The cookie is updated every time data is sent to Google Analytics.
  • __utmc – End of browser session – Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
  • __utmz – 6 months from set/update – Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
  • _ga – 2 years – Used to distinguish users.
  • _gat – 10 minutes – Used to throttle request rate.
  • VISITOR_INFO1_LIVE – Allows Youtube to count the views of embedded Youtube videos.
  • PREF – Used to remember your preferences/settings such as language, preferred resolution size.
  • NID – Used to remember your selections or preferences that you’ve already made when looking at information or using a service.
  • _NCSPop – 14 days – Used to make sure users only see the announcement block the first time they visit.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

Changing your cookie preference

Most web browsers allow some control of most cookies through the browser settings.

You can block cookies by activating the settings on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of Our Site.