Privacy and Cookies

Our policies

This site is dedicated to allowing young people (or parents, guardians or case workers on their behalf), interested charity partners and teachers, tutors or members of staff at educational establishments to register their details for programmes or projects run by The Challenge Network.

This policy sets out the basis on which any personal information we collect from you, or that you provide to us, through this website or otherwise in relation to our programmes will be processed by us. Please read the policy carefully to understand our practices regarding your personal information and how we will treat it. By visiting and continuing to use this website you are consenting to the practices described in this policy. If you express interest in a programme as a parent or guardian of a young person you are giving this consent on behalf of the young person as well as in your own right and you should give the information in this policy to the young person. If you express interest an interest in a programme as a case worker for a young person you must first obtain the young person’s consent to our storage, sharing and use of their personal information as described in this policy.

For the purposes of data protection law, the data controller in respect of personal information collected through this website, or that we otherwise collect in relation to our programmes, is The Challenge Network. We may share the information with other persons as described below.

You may wish to also refer to our Terms of Use policy.


Privacy Policy

At The Challenge Network, we are committed to protecting and respecting your privacy.
This privacy policy explains the types of personal information we collect from you, why we collect it, how we will use it, who we may disclose it to and the choices available to you about that information.
We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this privacy policy.

Who are We?

NCS powered by The Challenge is a National Citizen Service programme run by the Challenge Network.

What is the National Citizen Service?

The National Citizen Services is a voluntary personal and social development programme for 15–17 year olds in England and Northern Ireland funded largely through government money by the NCS Trust C.I.C.

Who controls the personal information we collect from you?

The NCS Trust C.I.C is the data controller of the personal information you provide us with.. We act as their data processor.

The exceptions to this are that if you provide us with explicit consent we may send you surveys and marketing materials for programmes similar to NCS. We may also retain information to defend ourselves against any dispute or show compliance with legal obligations. In these examples, we would be using the relevant information as an additional data controller.

What if I am applying on behalf of a young person?

Some parents, legal guardians or care workers apply on behalf of young people. If you are doing this you must obtain the young person’s consent for us to use their personal information in the way set out in this privacy policy. We will draw the young person’s attention to how we are using their personal information as soon as we contact them and they will be entitled to withdraw the consent you gave.

However, as a parent, legal guardian or care worker you may also be asked to give consent to our use of your personal information for the purposes explained below or to confirm you are happy for the young person to attend the National Citizen Service.

What will we use personal information for and on what legal basis?

 

Type of Personal Information We Collect What Purpose May We Use the Personal Information For Legal Basis For Doing So
Contact details of the young people or parent or guardian: To run and evaluate NCS, including contacting you or the young person when necessary.

To contact you or the young person about other graduate opportunities and about NCS events, research, referral promotions or competitions and to send promotional material.

To contact you or the young person about taking part in press and communications activity related to NCS.

To help us develop, deliver, and improve the design, content and marketing of NCS.

For internal purposes such as auditing, evaluation, data analysis, preventing or detecting fraud or error, and research to improve our service and customer communications.

If you enter into a sweepstake, contest, or similar promotion related to NCS, to administer those programs.

It’s necessary to provide the young person with the programme place requested when applying or we have a legitimate interest in using it for that purpose.
To provide information about other volunteering opportunities, other programmes we operate, research, events and competitions. We may also share it with NCS Trust C.I.C or other sponsoring or partner organisations to allow them to do the same. However, we will never sell or rent personal information to third party’s for marketing purposes. Only if consent is provided.
To withdraw your consent at any time email dpo@the-challenge.org
Payment details of the parent or guardian To take payment to progress the young person’s application to take part in National Citizen Service. It’s necessary to provide the young person with the programme place requested when applying.
Incidents, health and safety issues and inclusion information To monitor legal compliance and ensure the necessary safeguards are in place to protect young people while they are on the National Citizen Service. Our legitimate interest in demonstrating legal compliance and ensuring ongoing safety of young people
Contract with the criminal justice system To monitor and put in place the necessary safeguards to protect the young person and other people whilst they are on the National Citizen Service. Our legitimate interest in ensuring ongoing safety of young people
To assess the young person’s needs and appropriately place them on the National Citizen Service to ensure there is a satisfactory social mix. Our legitimate interest in evidencing that different types of young people mix with each other on the programme.
Whether the young person receives free school meals or is in employment, education or training To consider whether the young person should receive discretionary funding of their programme fee and to ensure that our programmes have a satisfactory social mix. Only if consent is provided. To withdraw your consent at any time email dpo@the-challenge.org.
The young person’s religion or ethnicity To monitor whether young people of different religions or ethnicity receive the same level of opportunity or treatment Only if consent is provided and due to the substantial public interest in us doing so.
To withdraw your consent at any time email dpo@the-challenge.org.
The young person’s medical or behavioural information: To automatically assess the appropriate level of support needed when you submit your application. Only if consent is provided. The process is then automatic and will not happen again.
To monitor and put in place the necessary safeguards to support and protect the young people whilst on the National Citizen Service and to ensure that our programmes have a satisfactory mix of different types of young people. Our legitimate interest in ensuring ongoing safety of young people, demonstrating legal compliance and evidencing that different types of young people mix with each other on the programme.
Occasionally, we may share medical information with an outdoor activity centre if necessary to support and keep a young person safe. Our legitimate interest in ensuring the safety of young people whilst at those activity centres.
The young person’s gender and school To ensure that our programmes have a satisfactory mix of different types of young people. Our legitimate interest in evidencing that different types of young people mix with each other on the programme.
The young person’s gender identity To monitor and put in place the necessary safeguards to protect the young people while they are on the National Citizen Service. Only if consent is provided.
To withdraw your consent at any time email dpo@the-challenge.org.
The young person’s attendance on the programme To identify whether they have completed the programme. We use this information to evidence participation to the NCS Trust C.I.C.
Photos and videos of the young person To advertise the programme either in print or online. Only if consent is provided.
To withdraw your consent email dpo@the-challenge.org.

 

Who might we share your personal information with?

Where necessary, your personal information may be shared with other organisations to deliver, support or evaluate all or part of the programme such as the Department for Culture Media and Sports, the NCS Trust C.I.C, Inspira (if you are based in Lancashire where they act as a regional provider of NCS), activity and accommodation centres, charity partners, fraud detection organisations and IT providers.

However, we disclose only the personal information that is necessary to enable them to perform their funding, management, delivery or support role and we will not allow them to email you with any unconnected marketing.

We may transfer your personal information to a third party as part of a business sale or restructure or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our young people, parents or guardians. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

If you make a payment through this website it is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please email dpo@the-challenge.org.

When will we delete the personal information?

Unless there is a compelling safeguarding, health and safety, dispute or other legal reason to retain information for a longer period, we will normally delete:

 

 

Type of Personal Information When It will Be Deleted
Contact details of individuals who have not consented to marketing One year after the date the young person is expected to complete phase 3 of their NCS programme (to allow phase 4 participation)
Contact details of individuals who have consented to marketing Two years after the date the young person is expected to complete phase 3 of their NCS programme
The individual’s other information that would not be necessary to defend any dispute or show compliance with legal obligations. Six months after the date the young person is expected to complete phase 3 of their NCS programme
The individual’s other information that would be necessary to defend any dispute or show compliance with legal obligations such as their medical information, safeguarding disclosures or incident reports. Up to six years and one month after the date the young person is expected to complete phase 3 of their NCS programme.

 

Will the personal information ever be stored or transferred outside the EEA?

We may from time to time need to use the services of an IT provider that stores or accesses your personal information outside the European Economic Area (EEA). However, we will only do so if there are appropriate safeguards to protect the information. For example, we will put in place European Commission model contractual clauses, ensure the supplier has binding corporate rules in place regarding data security and/or ensure the relevant country is recognise as having adequate data security by the European Commission. For details of such safeguards please email dpo@the-challenge.org.

What rights does the young person have in relation to the personal information we hold?

The young person is entitled to:

  • request copies of personal information that we hold about them;
  • require inaccurate personal information to be corrected if it is inaccurate or incomplete; and
  • in some circumstances:
    • request that their personal information is erased, for example, if its no longer necessary for the purpose we hold it for;
    • request that the use of their personal information is restricted, for example, where they have raised concerns as to the accuracy of the information;
    • object to our use of their personal information, for example, if the information being used for one of our legitimate interests like collection for evidence, research, statistics;
    • withdraw consent to our use of their personal information going forward, for example, where they have consented to receiving marketing but have changed their mind; and
    • have the personal information provided to us be transferred to another organisation.

If they wish to exercise any of these rights they should please email dpo@the-challenge.org.

Use of “Cookies”

Like many websites, we use “cookies”. “Cookies” are small pieces of information sent to and stored on your computer, phone or tablet to allow the website to recognise you when you visit. They collect statistical data about your browsing actions and patterns to improve the website, but do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences. For more information, please visit our cookies policy on this website. Turning cookies off may result in loss of certain functions on this website.

Links to other websites or Links to this website

Our website may contain links to other websites run by other organisations. Equally, other websites may have linked you here to this website. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit or came from as we cannot be responsible for the privacy policies and practices of other sites.

Changes to this privacy policy

We reserve the right to change our privacy policy without prior notice however we will endeavour to update this page as regularly as feasibly possible. We therefore urge you to review this statement from time to time to ensure you are up-to-date with how we are using and protecting your information.

How to contact us or the NCS Trust

If you have a query or concern about this privacy policy or our use of personal information or want to exercise any of the above rights regarding your personal information please contact dpo@the-challenge.org.

The NCS Trust C.I.C’s data protection officer is Martin Fell and he can be contacted at martinfell@ncstrust.co.uk.

If you have are not happy with our observance of data protection legislation, you have the right to lodge a complaint with the Information Commissioner’s Office by visiting: https://ico.org.uk/concerns/

Last updated: 20/11/2017


Cookie Policy

Our website uses cookies to distinguish you from other users of our website.

Through the insight we gain into our visitors we are able to improve our site and focus the content to our viewers’ interests. By continuing to browse www.ncsthechallenge.org (“Our Site”), you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

How Cookies are used on Our Site

We use a tool called Google Analytics to collect information about how you use Our Site. We do this to measure performance of Our Site, for example to find out the most visited pages of Our Site, and the most frequently asked questions, but also to help make sure the site is meeting the needs of its visitors and to help us make improvements.

Google Analytics stores information including but not limited to:

  • the pages you visit on our website;
  • the link you clicked on (or other way) to come to our website;
  • the amount of time you spend on each page of our website; and
  • what you click on while you’re visiting the site.

A cookie is logged on your computer the first time you visit Our Site.

You can find more information about the individual cookies we use and the purposes for which we use them in the list below:

  • __utma – 2 years from set/update – Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exist. The cookie is updated every time data is sent to Google Analytics.
  • __utmb – 30 mins from set/update – Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is created when the javascript library executes and no existing __utmb cookies exist. The cookie is updated every time data is sent to Google Analytics.
  • __utmc – End of browser session – Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
  • __utmz – 6 months from set/update – Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
  • _ga – 2 years – Used to distinguish users.
  • _gat – 10 minutes – Used to throttle request rate.
  • VISITOR_INFO1_LIVE – Allows Youtube to count the views of embedded Youtube videos.
  • PREF – Used to remember your preferences/settings such as language, preferred resolution size.
  • NID – Used to remember your selections or preferences that you’ve already made when looking at information or using a service.
  • _NCSPop – 14 days – Used to make sure users only see the announcement block the first time they visit.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.

Changing your cookie preference

Most web browsers allow some control of most cookies through the browser settings.

You can block cookies by activating the settings on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of Our Site.