Can We Answer Your Question?

Still not sure? Get in touch.

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Our customer service is very popular at this time of year. We answer calls as quickly as we can and look forward to talking to you.

The contact centre’s opening times are as follows:

Monday – Friday: 9am – 7pm Saturday & Sunday: 9am – 3pm*
*Opening hours may vary and we are usually closed on bank holidays. Outside of our standard opening hours when the NCS programme is running, we have an emergency out-of-hours service. To use this, please call 0203 542 2400 and then follow the instructions for our emergency out-of-hours service. This system is for genuine emergencies only.

May bank holiday weekend

Our Customer Services will be open Saturday and Sunday from 9am to 3pm as usual. We will be closed on Monday.

Feel free to send your question to and we will respond back to you from Tuesday!


020 3542 2400




Our Offices

You can also write to us at our office, addresses detailed below.

Head Office

Elizabeth House,
(Mezz Floor)
39 York Road,
London SE1 7NQ

For all customer queries, complaints and official documentation

South and West London and Surrey

Elizabeth House,
Mezz Floor,
39 York Road,
London SE1 7NQ

North and East London

Unit 611 Highgate Studios
Highgate Road
London NW5 1TL

West Midlands

52 Charlotte Street
Birmingham B3 1AR

Greater Manchester

Suite 1SC Trafford House
Chester Road
Old Trafford
Manchester M32 0RS


Gallery House,
(6th Floor)
The Headrow,
Leeds LS1 5RD


The Unicentre,
(4th Floor)
Lord’s Walk,
Preston PR1 1DH

Buckinghamshire & Berkshire

Greyfriars Gate,
(First Floor)
Greyfriars Road,
Reading, RG1 1NU