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020 3510 5050

The contact centre’s opening times are as follows:

Monday – Friday: 9am – 7pm Saturday & Sunday: 9am – 3pm*
*Opening hours may vary. During the NCS programme, we also have an emergency out-of-hours service. To use this, please call 020 3510 5050 and follow the instructions. This system is for genuine emergencies only.

Our customer service is very popular at this time of year. We answer calls as quickly as we can and look forward to talking to you.

For NCS Seasonal Staff queries please call 020 3542 2403.



Our Offices

You can also write to us at our office, addresses detailed below.

Head Office

Elizabeth House,
(Mezz Floor)
39 York Road,
London SE1 7NQ

For all customer queries, complaints and official documentation

South and West London and Surrey

Elizabeth House,
Mezz Floor,
39 York Road,
London SE1 7NQ

North and East London

Unit 611 Highgate Studios
Highgate Road
London NW5 1TL

West Midlands

52 Charlotte Street
Birmingham B3 1AR

Greater Manchester

Suite 1SC Trafford House
Chester Road
Old Trafford
Manchester M32 0RS


Gallery House,
(6th Floor)
The Headrow,
Leeds LS1 5RD


The Unicentre,
(4th Floor)
Lord’s Walk,
Preston PR1 1DH

Buckinghamshire & Berkshire

Greyfriars Gate,
(First Floor)
Greyfriars Road,
Reading, RG1 1NU